FAQ's
If you have any technical issues, feel free to contact us:
Email:
support@simhawk.ai
Whatsapp:
+972-502336818
Sunday to Thursday
8 AM to 6 PM GMT+3
Please click on the this link to get directed to a trouble shooting doc.
Operating System
Win10 or later macOS 10.12, Sierra, AMD Ryzen 3
Processor Intel: Core i3 or newer, AMD: Ryzen 3 or newer
* From the last 3 years Memory 8G RAM
Input Ports - USB A
(USB-C will require an adapter)
Disk Storage
At least 4G of space on the computer
Internet Connection
At least 10mb/s
Below you can find the SimHawk tutorials:
Download & Login Tutorial
Software Tutorial
Abdominal Kit Assembly
Vaginal Kit Assembly
1. Make sure you are using the right user ID & Password
2. If you forget your password, please click here
3. Please contact SimHawk support if issue persists
1. Too many blocked login attempts.
2. Restart the application or wait 3 minutes until the next trial.
1. Make sure you are connected to the internet
2. Be aware that some institutions' networks may block access to the SimHawk application.
1. Check the box for camera permission and accessibility permission to the SimHawk application.
2. On Mac, go to "System Preferences" and then click on "Security & Privacy",
and then click on the "Privacy" tab. Select the camera and check the box of the SimHawk application.
If the SimHawk application is not detecting any webcam connected to your computer,
you can try the following steps to resolve the issue:
Check Webcam Connection:
Ensure that your webcam is properly connected to your computer.
Try reconnecting the webcam to a different USB port.
Check Application Permissions:
Ensure that the SimHawk application has the necessary permissions to access the webcam.
On Windows, go to Settings > Privacy > Camera and check that the SimHawk application is allowed to access the webcam.
On macOS, go to System Preferences > Security & Privacy > Camera and check that the SimHawk application has permission.
For Windows users, install Microsoft Visual C++ 2010 Service Pack 1:
In some cases, the issue might be resolved by installing the Microsoft Visual C++ 2010 Service Pack 1, which can help with certain underlying dependencies required by webcam drivers. You can download and install it from here.
