Question 1

How do I contact support?

Accepted Answer

If you have any technical issues, feel free to contact us:

Email:
support@simhawk.ai

Whatsapp:
+972-502336818

Sunday to Thursday 
8 AM to 6 PM GMT+3

Question 2

Where can I find the troubleshooting guide?

Accepted Answer

Please click on the this link to get directed to a trouble shooting doc.

Question 3

What are the minimum requirements?

Accepted Answer

Operating System 
Win10 or later macOS 10.12, Sierra, AMD Ryzen 3

Processor 
Intel: Core i3 or newer, AMD: Ryzen 3 or newer
* From the last 3 years

Memory 
8G RAM

Input Ports - USB A
(USB-C will require an adapter)

Disk Storage
At least 4G of space on the computer

Internet Connection
At least 10mb/s

Question 4

Where can I watch the software tutorials?

Accepted Answer

Below you can find the SimHawk tutorials:

Download & Login Tutorial

Software Tutorial

Abdominal Kit Assembly

Vaginal Kit Assembly

Question 5

What Should I do if my login has failed?

Accepted Answer

1. Make sure you are using the right user ID & Password

2. If you forget your password, please click  here

3. Please contact SimHawk support if issue persists

Question 6

What to do when I see a "You are blocked" message?

Accepted Answer

1. Too many blocked login attempts. 
2. Restart the application or wait 3 minutes until the next trial.

Question 7

What to do when I see "No connection" message?

Accepted Answer

1. Make sure you are connected to the internet
2. Be aware that some institutions' networks may block access to the SimHawk application.

Question 8

How do I enable Mac permissions?

Accepted Answer

1. Check the box for camera permission and accessibility permission to 
the SimHawk application. 
2. On Mac, go to "System Preferences" and then click on "Security & Privacy", 
and then click on the "Privacy" tab. Select the camera and check the box of the SimHawk application.

Question 9

How can I resolve the issue of the SimHawk application not detecting any webcam connected to my computer?

Accepted Answer

If the SimHawk application is not detecting any webcam connected to your computer, 
you can try the following steps to resolve the issue:

Check Webcam Connection:
Ensure that your webcam is properly connected to your computer.
Try reconnecting the webcam to a different USB port.

Check Application Permissions:
Ensure that the SimHawk application has the necessary permissions to access the webcam.
On Windows, go to Settings > Privacy > Camera and check that the SimHawk application is allowed to access the webcam.
On macOS, go to System Preferences > Security & Privacy > Camera and check that the SimHawk application has permission.
For Windows users, install Microsoft Visual C++ 2010 Service Pack 1:
In some cases, the issue might be resolved by installing the Microsoft Visual C++ 2010 Service Pack 1, which can help with certain underlying dependencies required by webcam drivers. You can download and install it from here.

FAQ's